Privacy Policy

1. Introduction

VividAI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat service ("Service"). Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Email address, password, and username when you create an account
• Chat Content: Messages, prompts, and conversations you have with our AI
• Profile Information: Any additional information you choose to provide in your profile

2.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, and referring URLs
• Cookies: Small data files stored on your device for authentication and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: Process your requests and deliver AI-generated responses
• Account Management: Create and maintain your account, authenticate users
• Improve Our Service: Analyze usage patterns to enhance features and performance
• AI Model Training: Use conversations to improve our AI models (you can opt out)
• Communications: Send service updates, security alerts, and support messages
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, authentication)
• AI Model Providers: AI service providers that power our chat functionality
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained until you delete your account
• Chat History: Stored until you delete conversations or your account
• Usage Logs: Typically retained for up to 90 days for security and analytics

You can delete your account and associated data at any time through your account settings.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Opt out of certain data processing activities
• Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us through the Service support channels.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting who can view your data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze usage patterns and improve our Service
• Provide personalized experiences

You can control cookies through your browser settings, but disabling cookies may limit certain features of the Service.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date and, where appropriate, providing additional notice through the Service or via email.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through the Service support channels.

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

15. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.